Service Writer Auto Repair Needed In Canada By Richwil Truck Centre Ltd

We are seeking a skilled and customer-focused Service Writer to join our auto repair team. The Service Writer plays a pivotal role in ensuring a seamless and positive experience for our customers by effectively communicating their vehicle needs, coordinating repairs, and providing exceptional service. If you possess strong communication skills, automotive knowledge, and a commitment to delivering excellent customer service, we encourage you to apply for this integral position.

Job details

• Location: 15 Timothy Avenue South Hanwell, NBE3C 2B7
• Salary: 18.00 to 20.00 hourly (to be negotiated) / 40 hours per week
• Terms of Employment Permanent employment: Full time Day, Morning
• Start Date: Starts as soon as possible
• Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
• Vacancies 1
• Verified

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

Responsibilities

• Greet customers warmly, listen to their vehicle concerns, and gather relevant information about their vehicles’ issues.
• Translate technical jargon into clear and understandable language for customers, explaining needed repairs, estimates, and recommended services.
• Provide accurate cost estimates and timeframes for repairs, outlining the scope of work and associated charges.
• Schedule repair appointments, considering technician availability, parts ordering, and customer preferences.
• Liaise between customers and auto technicians to ensure clear communication and accurate interpretation of repair needs.
• Collaborate with the parts department to order necessary components and ensure timely availability for scheduled repairs.
• Maintain organized and detailed records of customer interactions, repairs, estimates, and follow-up communications.
• Continuously update customers on repair progress, additional findings during inspection, and any changes to estimates or completion times.
• Address customer inquiries, concerns, and feedback with professionalism and empathy, ensuring customer satisfaction.
• Assist in upselling recommended maintenance services and promoting special offers to enhance the customer’s vehicle care.
• Monitor and manage the shop’s workflow, ensuring that repairs are completed on schedule and efficiently.
• Coordinate with the billing department to ensure accurate invoicing and timely processing of payments.
• Stay updated with industry trends, new vehicle technologies, and service procedures to provide up-to-date information to customers.

Qualifications:

• High school diploma or equivalent education.
• Prior experience as a Service Writer or in a customer-facing role within the auto repair industry is preferred.
• Solid understanding of automotive terminology, repair processes, and maintenance services.
• Exceptional communication and interpersonal skills to effectively interact with customers and technicians.
• Proficiency in using computer systems and software applications for record-keeping and communication.
• Strong organizational skills to manage appointments, schedules, and customer records.
• Ability to handle multitasking in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills to address customer concerns and unexpected repair challenges.
• Empathy and patience to provide excellent customer service, especially in challenging situations.
• Flexibility to work evenings, weekends, and extended hours based on business needs.

Tasks

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Issue receipts and other forms
• Maintain records and statistics

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Additional information

Transportation/travel information

• Valid driver’s licence

Work conditions and physical capabilities

• Attention to detail
• Repetitive tasks

Personal suitability

• Excellent oral communication
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus

Long term benefits

• Group insurance benefits
• Life insurance
• Other benefits
• Pension plan

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Parking available

Who can apply to this job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

dbuckley@richwil.com

By phone

506-449-0313 Between 07:00 AM and 05:00 PM

Online:

In person

15 Timothy Avenue SouthHanwell, NBE3C 2B7Between 07:00 AM and 05:00 PM

How-to-apply instructions

Here is what you must include in your application:

• Cover letter

This job posting includes screening questions. Please answer the following questions when applying:

• Are you currently legally able to work in Canada?

Advertised until

2023-09-07

Here are some frequently asked questions to help you gain a better understanding of this Service writer – auto repair:

1: What does a Service Writer do in an auto repair shop?

A Service Writer is the bridge between customers and auto repair technicians. They interact with clients, assess vehicle issues, provide estimates, schedule repairs, and communicate progress updates.

2: What skills are essential for a Service Writer?

Strong communication skills are key. Service Writers must effectively listen to customers’ concerns, explain technical issues in layman’s terms, and provide accurate estimates. Organization, customer service, and automotive knowledge are also crucial.

3: Is prior automotive knowledge required to be a Service Writer?

While automotive knowledge is helpful, it’s not always mandatory. Service Writers learn on the job, gaining insights into common issues, repair processes, and industry terminology.

4: How important is customer service in this role?

Customer service is paramount. Service Writers need to make customers feel valued, address their concerns, and ensure a smooth repair process from start to finish.

5: Do Service Writers only interact with customers?

While customer interaction is a significant aspect, Service Writers also collaborate with auto technicians to relay repair details accurately. They coordinate repair schedules, order parts, and ensure timely completion.

6: What’s the work environment like for Service Writers?

Service Writers typically work in auto repair shops, combining office work with interaction on the shop floor. The environment is fast-paced and requires multitasking.

7: How do Service Writers handle challenging customer situations?

Service Writers remain calm and empathetic, actively listening to customers’ concerns. They explain repair options, provide accurate information, and find solutions that align with the customer’s needs and budget.

8: What are the benefits of being a Service Writer in auto repair?

Being a Service Writer offers a mix of customer interaction and technical exposure. It provides an opportunity to learn about automotive repairs while honing customer service and communication skills.

9: How can I become a Service Writer?

Start by gaining an understanding of automotive basics. Look for entry-level positions in auto repair shops to learn from experienced Service Writers and technicians. Effective communication and strong organizational skills are essential for success.

10: Are there opportunities for career growth as a Service Writer?

Absolutely. Experienced Service Writers can move into supervisory roles, such as Service Manager, or explore opportunities in sales, management, or even become certified auto technicians.