Customer Service Cashier Needed In Canada By The UPS Store

We are seeking a friendly and customer-focused individual to join our team as a Customer Service Cashier. The Customer Service Cashier plays a crucial role in ensuring a positive shopping experience for our customers by providing excellent service at the checkout counter. If you have strong communication skills, a welcoming demeanor, and a knack for accuracy, we encourage you to apply for this essential position.

Job details

• Location: 13703 40 St NWEdmonton, ABT5Y 3B5
• Salary: 15.25 hourly / 35 hours per week
• Terms Of Employment Permanent Employment: Full time Day, Evening, Weekend, Shift, Morning
• Start Date: Starts as soon as possible
• Vacancies 2
• Verified

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Will train

Responsibilities:

• Greet customers warmly as they approach the checkout counter and provide a pleasant shopping experience.
• Scan and process items accurately, ensuring proper pricing and discounts are applied.
• Handle cash transactions, as well as debit and credit card payments, following established procedures.
• Bag and package customers’ purchases efficiently and carefully to prevent damage.
• Assist customers with any inquiries, product location, and general information about the store.
• Maintain a clean and organized checkout area, including the cleaning of conveyor belts, scanners, and surrounding areas.
• Handle returns and exchanges courteously and in accordance with company policies.
• Promote store loyalty programs, special promotions, and other initiatives to enhance the customer experience.
• Collaborate with other team members to resolve any customer complaints or issues promptly.
• Stay knowledgeable about products, pricing, and store layout to provide accurate information to customers.
• Follow all safety and security protocols to protect customers, employees, and the store’s assets.
• Assist with restocking shelves and maintaining product displays during slow periods.

Qualifications:

• High school diploma or equivalent education.
• Previous experience in customer service or cashier roles is a plus, but not mandatory.
• Strong communication skills, both verbal and written, to interact effectively with customers and team members.
• Attention to detail to ensure accurate transaction processing.
• Friendly and approachable demeanor with a commitment to providing excellent customer service.
• Basic math skills to handle transactions, provide change, and calculate discounts.
• Familiarity with using point-of-sale (POS) systems or cash registers is beneficial.
• Ability to handle busy periods and remain calm under pressure.
• Dependable and punctual work ethic.
• Flexibility to work evenings, weekends, and holidays as required.

Tasks

• Operate cash register
• Process money, cheques and credit/debit card payments
• Scan items
• Receive payment for goods or services
• Calculate daily/shift payments received and reconcile with total sales
• Suggestive selling
• Stock shelves and clean counter area
• Greet customers
• Wrap or place merchandise in bags
• Provide customer service

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Personal suitability

• Accurate
• Flexibility
• Team player

Who can apply to this job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

jobs.upsedmonton@gmail.com

Advertised until

2023-09-23

Here are some frequently asked questions to help you gain a better understanding of this Customer service cashier:

1: What exactly does a Customer Service Cashier do?

A Customer Service Cashier is responsible for processing transactions at the checkout counter in retail establishments. They scan and bag items, handle payments, provide customer assistance, and ensure a smooth and pleasant shopping experience.

2: What skills are important for a Customer Service Cashier?

Strong communication skills are key. Cashiers interact with customers daily, answering questions, providing assistance, and handling transactions accurately. Attention to detail, basic math skills, and a friendly attitude are also essential.

3: Is prior experience necessary to become a Customer Service Cashier?

Previous cashier or customer service experience can be helpful, but it’s not always required. Retailers often provide training to new hires, ensuring they are comfortable with the responsibilities and point-of-sale systems.

4: What’s the work environment like for Customer Service Cashiers?

Cashiers work in busy retail environments, often standing for extended periods. It’s a dynamic setting with interactions varying from simple transactions to more in-depth customer assistance.

5: Are cashiers only responsible for handling money?

While handling cash and processing payments is a significant aspect, customer service cashiers also provide information about products, assist with locating items, and help resolve any issues or concerns customers may have.

6: How do cashiers handle difficult customers or situations?

Effective communication and patience are key. Cashiers are trained to remain calm, listen to customers’ concerns, and find appropriate solutions. If needed, they can escalate issues to supervisors or managers.

7: What are the opportunities for career advancement?

Starting as a Customer Service Cashier can lead to various paths within retail, such as becoming a lead cashier, customer service supervisor, or transitioning to other departments like sales or management.

8: How important is accuracy in handling transactions?

Accuracy is paramount. Cashiers need to ensure that items are scanned correctly, discounts are applied accurately, and change is given correctly. Attention to detail prevents errors and maintains customer trust.

9: What is the busiest time for cashiers?

Peak shopping hours, such as weekends, evenings, and holidays, are typically the busiest times for cashiers. These periods require efficient multitasking and excellent customer service skills.

10: How can someone become a Customer Service Cashier?

Check for job openings in local retail establishments or online job boards. Tailor your resume to highlight relevant skills, such as customer service experience and basic math abilities. During interviews, emphasize your ability to interact with customers and handle transactions accurately.